I have created a zap that does the following -
When a ClickUp ticket is moved to Closed (Step 1) update the Zoho Desk ticket to Closed (Step 2).
For this I am passing the Zoho Desk ticket ID before creating a ClickUp request so the ticket ID is available with me(Step 1).
The issue is on the Zap I have to select a particular ticket to update on Zoho Desk and I don’t see any option to pass it as a variable based on the field value I got from ClickUp in Step 1. How can I make it dynamic?
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Hi
Good question.
You can use the ‘Custom’ option to map dynamic variables between Zap steps.
Help article: https://zapier.com/help/create/basics/set-up-your-zap-action
I did set it as custom but I wasn’t sure if the field is dynamic since in the test action it selects a value. I would only be confident when I turn on the Zap and it works as expected. Exhausted my zaps for this month so will get back to you next month.
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If you’ve mapped a dynamic variable then you will see a pill in the field.
EXAMPLE
I can see this like you said above -
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Is the value of the mapped variable the Zoho Desk Ticket ID? (we can’t see from the screenshot)
Yeah I actually trimmed the screenshot with the value.
Partial Screenshot -
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Have you tried testing since you’ve made the Ticket field value dynamic?
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Glad to hear the test worked
Sorry that you couldn’t publish the Zap as you’d reached the maximum number of Zaps allowed for your plan. I did want to mention that if you did want to upgrade temporarily to test out whether this additional Zap would be worth an upgrade to a higher plan you could always downgrade later if it doesn’t work out. It’s possible to upgrade/downgrade at any time: Change or cancel your Zapier plan 🙂
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