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actually in our daily task we get various complains on common outlook mail id. We read the mail n send it to concern person to solve it. The person who is assigned for that issue work on that. We want to pass the mail directly to that concern person from common mail by understanding the issue based on mail subject line or contents.

Hi ​@swati 

Try using AI by Zapier.

Help: https://zapier.com/apps/ai/integrations#triggers-and-actions

 

You can then use a Lookup Table or add Paths for the routing.

Paths: https://zapier.com/apps/paths/integrations#help

 

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