Hello! Thanks in advance for your help.
I have a column in a Google Sheet that contains a text value. When a zap is triggered, I want the text value in that column to be assigned to a custom field on a ZenDesk Support ticket. The problem is that the ZD custom ticket field is a Dropdown list (and the field type cannot be changed).
Let’s say the ZD custom ticket field dropwon offers these choices:
My Google sheet column contains the same values.
The ZD fields can be set to have the options in different orders, so I suspect that there is an internal value of some sort.
How do I set the ZD field with my Google Sheets value?
Best answer by AlanAdlerView original