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How to send new Hubspot Contacts to a WhatsApp Group? WhatsApp Business API: To send messages to WhatsApp groups, you need to use the WhatsApp Business API, which is powered by Meta.

 

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Hi ​@nusratjahan,

 

Welcome to the Community.

Sending new HubSpot contacts to a WhatsApp group can be helpful, but it requires some setup. You'll need access to the WhatsApp Business API, typically via a provider like Twilio, since Zapier doesn't natively support sending messages to WhatsApp groups. Please set up a webhook in your Zap to trigger when a new HubSpot contact is added, and configure it to send a message using the API. Be aware that messages require Meta-approved templates, and you'll need to follow WhatsApp's compliance rules, including getting user consent. Always test thoroughly before going live.

If you have any further questions or need additional guidance, feel free to ask. We're here to help.