Question

How to select multiple values in a Zendesk custom checkbox field?

  • 30 October 2021
  • 2 replies
  • 362 views

 

Hello! Thanks in advance for your help.

 

I have a column in a Google Sheet that contains a text value (multiple value from a checkbox). When a zap is triggered, I want the text value in that column to be assigned to a custom field on a ZenDesk Support ticket. The problem is that the ZD custom ticket field is a checklist list (and the field type cannot be changed).

Let’s say the ZD custom ticket field checkbox offers these choices:

My Google sheet column and zapier contains the same values.
 

Google Sheet format
Zapier Values

It’s possible to set the checkbox field when the it chooses only 1 item, the problem is what format should i follow for Zendesk to read my multiple inputs?

 

How do I set the ZD field with my Google Sheets value?

 

Thanks!

Tyler

 


This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Userlevel 6
Badge +6

Hey @Tyler Nelson ,

 

What is the data type of Team Represented value?

Userlevel 7
Badge +14

Hi @Tyler Nelson 

You may want to open a ticket with Zapier Support for further guidance: https://zapier.com/app/get-help