While using a ‘Create ticket’ Zap from Zendesk (cloud) to Jira Service Management (cloud), can a user be prompted to select a JSM request type?
Examples:
Ticket A gets JSM Request Type 1
Ticket B gets JSM Request Type 2
Thank you!
How to select from multiple JSM request types?
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
Userlevel 7
+14
- Certified Zapier Expert
- 27637 replies
-
11 October 2023
Hi
Good question.
These are the required fields for the Zap action: JSM - Create Request
Hi
Thank you for your reply. Unfortunately I don’t see a way to prompt the user to select diff JSM request types, which is what I figured since there’s nothing in documentation and the community.
Appreciate the help anyway!
Userlevel 7
+14
- Certified Zapier Expert
- 27637 replies
-
11 October 2023
- Answer
Sounds like that might have to be configured in Zendesk in order for that to be pass thru to the Request Type field in JSM.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.