We’re having an issue in that, since we’re on a free account, we exceeded our maximum 100 “Zaps” during two separate billing periods in the last year. In both instances, they took place outside of the 60 day data retention on our account, so I don’t seem to have access to which “Zaps” failed. Is there any way to retrieve a log that would show me which ones failed because we had hit our limit?
Userlevel 7
+14
- Certified Zapier Expert
- 24150 replies
-
15 March 2024
Hi
Zap Runs that trigger when you are out of Tasks are HELD for a period of time.
Held
A held status indicates that the Zap run is being held for one of a few reasons. Held statuses can be caused by:
- Too much data: too many steps (100+) would have been triggered when Zapier checked for new data. This "flood protection" prevents you from accidentally using a large number of tasks.
- Disconnected app: one of the app accounts used in the Zap is disconnected. Reconnect the app account, then replay the held Zap run.
- Task limit reached: the account reached the task limit for its plan or uses a premium app that is not supported by the plan. To replay the held Zap run, upgrade your Zapier plan.
- Payment issue: the payment information on the account has expired. To replay the held Zap run, update your payment method.
- Restricted app: in Team or Company accounts, your Zapier account owner or admin has limited the use of the app and you do not have permission to use it.
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