Now I have set up a Zap which uses HubSpot Find Contact to search our database whenever there is a new lead comes in. This Zap searches both mobile number and email. If neither is found, a new HubSpot record will be created. If either of them is found, instead of creating a new record, it sends us an email, and creates an Note Engagement.The engagement is assigned to the email address which is in the lead.
My question is if there are two contacts come in, different emails but the same mobile. This will trigger the second abovementioned path and create an engagement. But there are two emails in this case, one from the existing reocord and one from the new lead, which email will this engagement be attached to? If I can attach this engagement to the record ID from Find Contact, that will be easier. But in the section “Id's of the contact objects that should be associated with engagement”, I am unable to locate the Record ID option.
If there is an existing record, the engagement should be linked to it. What is the best way to set up the engagement properly?
