Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • How Do I
  • How to get the IP address of a user from Live Chat while creating a ZAP for Facebook conversion?

Iam using Zapier to connect Live Chat with my Facebook Events manager, so when iam configuring the event in Facebook (inside zapier) there is a field for USER IP ADRESS, i can choose a field from the examples showed bellow but there´s not a user IP address coming from Live Chat, so i left it blank. i would like to know if you know a Key or formula that i can directly write on this field to get the IP, it will help me a lot for the advanced match on my Facebook Pixel

Hi @Giovanni! Thanks for the question 🙂

Looking at the LiveChat New Chat and Finished Chat triggers, they don’t provide the IP address of the chat user, sorry about that. If you like, you can contact the Support Team using the Get Help form to ask if it would be possible to add that field into the trigger as a feature request. Thanks!

@Danvers Thanks for your answer! i will for sure

Terms & Conditions