Question

How to find ticket in Zendesk associated with Hubspot user

  • 15 October 2021
  • 2 replies
  • 48 views

Hi! I am trying to set up the following Zap: Update Zendesk ticket when Hubspot property change, but I am having trouble defining which tickets need to be updated. Specifically: 

Action: Find ticket in Zendesk - after my trigger (i.e. contact property updated in Hubspot) I want to start by looking for tickets in Zendesk associated with the Hubspot user whose property was updated. How should I write that query? Should I just pick the email-parameter from Hubspot (see image) or am I missing a piece here? 

 


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2 replies

Userlevel 6
Badge +6

Hey @Mattia Tosti ,

 

I suggest try with below query -

requester:user@domain.com

There is an article by Zendesk Team which you can read here

 

 

Userlevel 7
Badge +14

Hi @Mattia Tosti 

Reference the docs linked to underneath the field.