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Question

How to find all tickets on Zendesk that has same value in a custom field?

  • 19 July 2023
  • 1 reply
  • 44 views
Arpitha

Currently it fetches only one ticket. I need to be able to fetch all the tickets that has the same asana card link. We have this as a custom field in Zendesk 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

ken.a
Userlevel 7
Badge +6

Hi there @Arpitha,

Welcome to the Community! 🎉

I looked into your question, and it appears that you've already been in touch with our fantastic Support team regarding this matter. this seems to be a feature request, just as they mentioned before.

I apologize if there's been a delay in their response. Our Support team usually gets back to users within 24-48 hours, depending on the number of queries they're handling.

I'd suggest keeping the conversation going with them, so they can provide further assistance.

Thank you for your understanding.

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