Hi @Davyn 

Take note of the description underneath the field:

Hi Troy and thank you for this.

Not sure how to do this properly set this up, sorry to sound like a rookie.

Here is the zap:

And here is label in gmail. You can see the label below the highlighted one. That’s the parent label I am trying to save the new label under.

Am I entering this properly?

@Davyn

You don’t need the enclosing double quotes “”

Try adding the Parent Label first, then adding the Child Label next using the defined structure with the forward slash /

Example

Hi Troy,

So I have entered Parent/Child and it just created 1 label named Parent/Child. Do you mind writing in exactly what you would put and I will copy and paste?

I have an existing parent label named:

1 - Send Video & Book 3 Way Call

New child label name is:

first name last name

Cheers

@Davyn

Try creating 2 Labels

Label: Parent

Label: Parent/Child

The reason is that it’s shown in Gmail as Parent/Child, is because there is no matching Label yet.

K got it working now. Thanks so much Troy for taking time out of your day to help out! 

All the best.