Hello,
I want to create Facebook Messenger journeys based on messages that our Customer Support team sends to customers. For example, when our team messages a person and says “Thank you for your order!”, I want to automatically label them as “Order Placed”.
Is there a way to create Triggers or Filters based on message from our page vs based on messages sent by the person to our page?
-Leo
Hi
Good question.
Available Facebook Messenger Zap triggers/actions and help articles: https://zapier.com/apps/facebook-messenger/help
Thanks Troy. So if I’m reading this correctly, I can only automate the action (Sending a message) when the Trigger is a new message is sent to the page. I can’t make the Trigger when a message is sent from the page?
The FB Messenger trigger is meant to be used with the action as a pair.
Hey there,
Thanks for reaching out. I took a quick peek and I might recommend checking out this similar topic:
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