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Question

How to create a card in Kanbanize whenever a Zendesk ticket field is set?

  • 4 August 2023
  • 1 reply
  • 11 views
Alan Product Manager

e.g. When support team in Zendesk ticket set “Escalate to Dev Team” to "Yes”… create new card in Kanbanize.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

Troy Tessalone
Userlevel 7
Badge +14

Hi @Alan Product Manager 

Good question.

You’ll likely have to configure a webhook in Zendesk:

https://support.zendesk.com/hc/en-us/articles/4408839108378-Creating-webhooks-to-interact-with-third-party-systems

Zap trigger: Webhook - Catch Hook

This will generate a unique webhook URL to configure in Zendesk.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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