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Question

How to create a card in Kanbanize whenever a Zendesk ticket field is set?

  • August 4, 2023
  • 1 reply
  • 19 views
Alan Product Manager

e.g. When support team in Zendesk ticket set “Escalate to Dev Team” to "Yes”… create new card in Kanbanize.

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    1 reply

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • August 4, 2023

    Hi @Alan Product Manager 

    Good question.

    You’ll likely have to configure a webhook in Zendesk:

    https://support.zendesk.com/hc/en-us/articles/4408839108378-Creating-webhooks-to-interact-with-third-party-systems

    Zap trigger: Webhook - Catch Hook

    This will generate a unique webhook URL to configure in Zendesk.

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
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