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e.g. When support team in Zendesk ticket set “Escalate to Dev Team” to "Yes”… create new card in Kanbanize.

Hi @Alan Product Manager 

Good question.

You’ll likely have to configure a webhook in Zendesk:

https://support.zendesk.com/hc/en-us/articles/4408839108378-Creating-webhooks-to-interact-with-third-party-systems

Zap trigger: Webhook - Catch Hook

This will generate a unique webhook URL to configure in Zendesk.

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