契約が自動更新と課金のメールが来ました。廃業予定ですので契約更新したくないのですが、チャットしか窓口がなく会社側と連絡が取れ図困っています。会社と連絡を取るにはどうしたら良いか教えてください。
Moderator edit to include translation of original message:
I received an email stating that my contract is set to automatically renew and that I will be charged. I do not wish to renew the contract because I plan to close my business, but I am having trouble because the only point of contact is a chat service and I cannot get in touch with the company. Please tell me how I can contact them.
Best answer by SamB
Hi
Sorry about the trouble contacting our Support team about this. It’s possible to cancel your subscription directly from your account settings.
To do that you’d need to downgrade to Zapier’s Free plan. I’ll share the instructions from our Cancel your Zapier plan guide below, in case it’s helpful:
That should prevent any future charges to your account.
Let us know how you get on, want to make sure you’re all set! 🙂
+11Hi
Sorry about the trouble contacting our Support team about this. It’s possible to cancel your subscription directly from your account settings.
To do that you’d need to downgrade to Zapier’s Free plan. I’ll share the instructions from our Cancel your Zapier plan guide below, in case it’s helpful:
That should prevent any future charges to your account.
Let us know how you get on, want to make sure you’re all set! 🙂
わかりやすく、ご丁寧なご指導ありがとうございました。
おかげさまで先ほど解除することができました。
やっと安心することができました。
Moderator edit to include translation of original message:
Thank you for your clear and courteous guidance.
Thanks to your help, I was able to lift the restriction just a moment ago.
I can finally breathe a sigh of relief.
+11Glad you were able to get it sorted,
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