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How to automatically move customers to the Winback pipeline in Agency Zoom when they have no active policies

  • May 26, 2025
  • 3 replies
  • 38 views

New to all this but i would like my Agency Zoom &/or Salesforce systems to automatically move a Customer to our Winback pipeline when they no longer have any active policies with us, possible? “agency zoom when a customer no longer has active policies they move into smart cycle”

Thx

Best answer by jayeshkumarbhatia

Hey ​@LucAt ,

 

This is possible to automate with Agency Zoom API’s.

 

First record all the new or updated customers in some database like Airtable or Google Sheet when there is active policy

Now every day or 2-3 times in week check for all above customers and check if there is any active policy. If not move to WinBack pipeline and remove from database

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3 replies

jayeshkumarbhatia
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Hey ​@LucAt ,

 

This is possible to automate with Agency Zoom API’s.

 

First record all the new or updated customers in some database like Airtable or Google Sheet when there is active policy

Now every day or 2-3 times in week check for all above customers and check if there is any active policy. If not move to WinBack pipeline and remove from database


  • Author
  • New
  • May 27, 2025

Thank you for pointing me in this direction it has been helpful.

Be well, respectfully.


SamB
Community Manager
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  • Community Manager
  • May 28, 2025

Thanks for following up here, ​@LucAt. I’m so glad Jayesh was able to point you in the right direction—thanks for helping out here, ​@jayeshkumarbhatia! 🙌 It sounds like their reply helped answer your question, so I’ll go ahead and mark it as the best answer for now. 

If you run into any issues or have further questions feel free to reach back out. In the meantime, happy Zapping! 😁⚡