How do I use Zapier to create a Kantata story under a specific milestone when creating a Zendesk ticket?

Hi @Archie857 

Check out the available Zap triggers/actions for each app:

• Zendesk: https://zapier.com/apps/zendesk/integrations#triggers-and-actions
• Kantata: https://zapier.com/apps/kantataox/integrations#triggers-and-actions

Hello, Troy.

Sorry, I explained not in details.
I have story: Milestone already created
And I would like to have new task created under this Milestone.
For example: New ticket created -→ Create task X under existing Milestone Y

@Archie857 

Have you tried configuring the Zap action step?

Are there other fields that appear once you select a Project?

If you still need help, post screenshots with your Zap step configuration.

Hi, Troy.

Just double-Checked.

It looks like i can only choose Story Type: Task, Deliverable or Milestone.
But what to do if I need to create Task under Existing Milestone.

I have no idea

Hi there @Archie857,

We might need to use another action that allows us to create a task under an existing milestone. However, I’m not seeing any available action step for that functionality.

I’d recommend reaching out to our Support Team to create a feature request on your behalf. You can reach our Support Team here: https://zapier.com/app/get-help

Hopefully, this helps.

Thanks Ken.