How do I create a zap that will perform a 2 way bi-directional synch between Salesforce and Jira cloud. I want the zap to generate a new Jira issue when a new Salesforce case is created by a specific CASE TEAM and a specific CASE OWNER. I need to setup the zap so that the below requirements are achieved:
• I want the Salesforce Case Subject line to map to the Jira issue summary field
• I want the Salesforce case description to map to the Jira issue description field
• When the Jira issue is created, I want the salesforce case updated to include the Jira issue link
• Updates to the Case in Salesforce should update the Issue in Jira
• Updates to the Issue in Jira should update the Case in Salesforce
Best answer
How Do I setup a 2 way bi-directional synch between Salesforce and Jira cloud?
Best answer by Troy Tessalone
Hi
Zaps are not meant for bi-directional data syncing as those can cause infinite loops: https://help.zapier.com/hc/en-us/articles/8495908569613-Does-Zapier-support-two-way-syncing
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+14- Zapier Orchestrator & Solution Partner
- 34017 replies
- Answer
Hi
Zaps are not meant for bi-directional data syncing as those can cause infinite loops: https://help.zapier.com/hc/en-us/articles/8495908569613-Does-Zapier-support-two-way-syncing
+6- Zapier Staff
- 6780 replies
That’s awesome
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