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Best answer

How do I set the Reporter for Jira Cloud?

  • 4 January 2022
  • 1 reply
  • 457 views
D
Userlevel 1

I want to set the Reporter name to someone else when creating a new issue in Jira Cloud. Sadly, that’s not supported today so it makes it seem like I, the Zap creator, am opening all of the Jira tickets, which breaks our workflows. :(

Does anyone have any hacks to get around this?

 

This seems to be a know issue for several years:

icon

Best answer by Troy Tessalone 4 January 2022, 17:05

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

Troy Tessalone
Userlevel 7
Badge +14

Hi @dstack 

You can look into using the Jira Cloud API: https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/

App APIs can be used in Zaps with the Webhooks app as an action step: https://zapier.com/apps/webhook/help

 

Maybe try sending the desired value in a custom text field to Jira, then configure Jira Workflows to detect the value in the custom field and set the Reporter: https://support.atlassian.com/jira-work-management/docs/how-to-create-workflows/

 

Or consider hiring a Zapier Expert: https://zapier.com/app/get-help

 

Otherwise, you can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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