How do I request a refund for a canceled upgraded account in Zapier?

Question

I canceled my upgraded account last month - but I was charged again.

I never heard anything back about my refund request last month… then I’m trying to find where to send a support ticket and I can’t find it! Everything leads me back to an article that says “click here for support” and that link is the place where I started!

I just want my money. I’d really LOVE the money from last month, since I requested it the day I was charged, but I guess ya’ll don’t do that anymore.

I love this program. I’m hating what I’m having to go through for my $53!!

then… I don’t know if this email will GET to support. arg.

JammerS · Accepted Answer

Hi ​@sunnysuggs,Welcome to the Community.We sincerely apologize for the inconvenience. Since we don’t have access to any Zapier accounts here in the Community, you can contact our billing and account team to thoroughly investigate the issue with your Zapier account.For anyone in a similar situation that comes across this and is having difficulty getting through to our Support team please select theAccounts, pricing, and billingoptionat the bottom of the page here:https://zapier.com/app/get-helpThat will ensure your message is routed directly to the Billing & Accounts team.

sunnysuggs · Answer

Thank you so much.

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