Hi again @Siew Chin Khai!
I did a quick test with the Inistate trigger and a pdf attached to the item didn’t come through with the trigger data, so I don’t think you will be able to do this if the information is in the pdf as opposed to written as text in a field. We may be able to ask the team at Inistate to add files as a feature request, but you’ll need to contact the Zapier Support Team (using the Get Help form) to take a closer look at your Zap and the information from Inisitate to see if this will be possible. I’m sorry that I couldn’t be of more help with this!
Hey @Siew Chin Khai! I just wanted to check in here as I didn’t see any recent support tickets from you in our queue. Once you fill out the “Get Help” form Danvers linked to above, we can dig into what’s possible and also log a feature request on your behalf if need be. Looking forward to hearing from you!