I have a Gmail autoreponder set up.
Chat sorts out a reply. But it often misses details.
Ive tried using googlesheets as a seperate memory bank, but this often fails.
I understand you can use Thread/Thread ID, but when I try this I get a list of hundreds of threads to select from.
Whats the best way to manage threads, so AI doesnt keep asking the same questions each time?
Many thanks
+11Hi and welcome to the Community,
The AI by Zapier app you tagged here isn’t able to learn from or maintain a working memory of past replies. You might want to try a different sort of AI app where you’re able to select a past conversation for it to reference.
For example, with the Conversation (ChatGPT (OpenAI)) action there’s a Memory Key field where you could set the Thread Id as the unique ID for the specific past conversation it should reference:
I understand you can use Thread/Thread ID, but when I try this I get a list of hundreds of threads to select from.
Not sure why there’s so many thread IDs appearing, the Gmail trigger should only be sending over a single ID for the email thread as shown in the screenshot above. Can you send over a screenshot of where you’re seeing that list of thread ID? Be sure to remove any personal info (names, emails etc.) before sharing, using a tool like Zappy.
Looking forward to hearing from you!
I think ive figured it out from your comments, thank you. What im getting when i try and pick up threads on a response email is attached.
So ive set up a Gemini response, and inserted message thread, so gemini is reading thta now. But I was hoping to include the thread in the response, rather than sending a new email. So thought this would be the option. As you can see when i select thread un “reply to email” i get this list of threads to select from.
Ive set up with Send email, to remove this issue for now. But if you have a solution, will gladly receive it.
+11Sorry for the delay in my reply here,
If not, on that Thread field you’ll need to select the Custom option from the more options […] icon. A [+] button will then appear in the Thread field, allowing you to select the Thread Id field from the trigger step:
That should ensure that the reply is added to the relevant thread each time the Zap runs. You can learn more about how to use custom values here: Add custom values to dropdown menu fields in Zaps
Keep me posted on how it goes, want to make sure you’re all set! 🙂
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