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Question

How do I get a refund for an unauthorized Zapier charge?

  • June 6, 2025
  • 2 replies
  • 18 views
G

I am writing to request a refund for a charge that was made to my account without any notification. I was charged for my next annual subscription on this dormant account.

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    2 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • 34016 replies
    • June 6, 2025

    Hi ​@GregDSC 

    Billing issues need to be handled by Zapier Support: https://zapier.com/app/get-help

    Info about Zapier refund policy: https://help.zapier.com/hc/en-us/articles/8496277302157-Change-or-cancel-your-Zapier-plan

    Zapier (TOS) Terms of Service: https://zapier.com/legal/terms-of-service

     

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
    JammerS
    Forum|alt.badge.img+6
    • JammerSZapier Staff
    • Zapier Staff
    • 3527 replies
    • June 9, 2025

    Hi ​@GregDSC,

     

    Its best to contact our Zapier support team to discuss about any refund needed to your account. Kindly reach us on this link: https://zapier.com/app/get-help so we can discuss further about how refund works. But thanks to ​@Troy Tessalone for pointing out our member to the right documentation about refunds. 

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