Hello! I’m needing a help with a downloaded call recording from Ring Central. I downloaded the call to mp3 option and when I open it in computer, it says that it’s empty. But according on my call log, it’s indeed a connected call.
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Hi
Help us have more info about how this relates to your Zap steps by posting screenshots showing how your Zap steps are outlined and configured in EDIT mode with the field mappings visible.
Hi there, 
Have you been able to sort this out? If yes, we’d really appreciate it if you could share some quick details on what the solution was—this would be super helpful to others in the Community! 
If not, just send over some screenshots as Troy mentioned and we’ll take a closer look—just be sure to remove or blur any personal details first.
Looking forward to hearing from you!
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