Morning, I’m looking to create Zaps from Freshservice to Connectwise and back and I’m wondering if anyone has got it to work well? Specifically I want a new ticket to be raised in FS, zapped to CW and when a new note is added or the incident closed I want it zapped back into FS. I know we’ve tried before my time and it ended up generating an infinite loop of new tickets, Ideally, I’d like a way for the trigger to only send tickets from certain Companies back and forth as well but I’m note sure if Zapier can manage that. Would there be a workflow maybe in FS that could filter out what we need before the Zap is triggered?
Any help gratefully received!
