How do I create Zaps from Freshservice to ConnectWise without causing an infinite loop?

  • 17 November 2023
  • 1 reply

Morning, I’m looking to create Zaps from Freshservice to Connectwise and back and I’m wondering if anyone has got it to work well?  Specifically I want a new ticket to be raised in FS, zapped to CW and when a new note is added or the incident closed I want it zapped back into FS.  I know we’ve tried before my time and it ended up generating an infinite loop of new tickets,  Ideally, I’d like a way for the trigger to only send tickets from certain Companies back and forth as well but I’m note sure if Zapier can manage that.  Would there be a workflow maybe in FS that could filter out what we need before the Zap is triggered?


Any help gratefully received!

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1 reply

Userlevel 7
Badge +14

Hi @AndyH10 

Good question.

Perhaps try using a Filter step in the Zap: