I run a Slack community on a free plan. I want to be able to automatically welcome new users through a Zap message sent to them directly, or to their Slackbot.
I seem to be able to set up a trigger: When new user joins.
However, the action doesn’t seem correct as I’m only able to send DMs to a specific user - which would surely mean I’d message one person for every new joiner.
Help appreciated?
Best answer by rachael.silvano
Hey there
Anyways, into your question, I know it looks like it’s sending it just to that one user because it’s working off the test info you have established in the previous setup. But fear not! If you build the Zap using that custom ID field, I can promise that any time any new user joins, it will send them the DM to them, not just the user you have identified in the test info.
Let me know if you have any other questions.
+7Hi
When setting up Action step of your Zap, navigate over to the Custom section and select ID- this is what will make the DM dynamic to the new user who joins your Slack account. I have a printscreen of what that looks like below:
Let me know if you have any other questions, and best of luck in building your Community!
Hi Sarah. This is what I see when I go to that section: prefilled info with test data for a specific user. Surely if I specify the ID, it will always send a message to this specific user?
What I want is to send a DM to each user when they join. E.g User 1 joins the Slack, gets a welcome DM. User 2 joins the Slack and gets a welcome DM, etc.
Your solution seems like it would send this user (kurt) a message when User 1 joins the Slack, then again when User 2 joins the Slack, etc.
+7Hey there
Anyways, into your question, I know it looks like it’s sending it just to that one user because it’s working off the test info you have established in the previous setup. But fear not! If you build the Zap using that custom ID field, I can promise that any time any new user joins, it will send them the DM to them, not just the user you have identified in the test info.
Let me know if you have any other questions.
Unfortunately, this doesn’t seem to have worked as I’ve just created a test account and it’s not yet (20 mins after) sent the welcome notification.
+7Hi again
If neither of these are the culprit, I may send you over to our friends in Support by using the Get Help form who can deep dive with you on where things may be going awry. Let us know how it goes, and hopefully they can get you up and running soon!
+11 Hey
Something else to check is whether you’ve chosen Send as a bot or not:
Here’s how the message will be sent, depending whether you’re sending as bot (using the default settings of bot name ‘Zapier’ and not specifying the icon) or as the account that you connected to Zapier:
NOTE: if you give your bot a name (in your Zap) it will then show up under Slackbot, using that name (instead of in the Zapier app as shown above).
Does any of that help?
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