Hi @Andrea Ferradans 

What email app are you trying to use in the Zap trigger step?

Try adding a Filter step: https://zapier.com/apps/filter/help

Hi Troy!!!! Not sure what app for email I have to use since it is not a Gmail/outlook account. 
 

can you help with that? 
 

thanks!!!

Hi @Andrea Ferradans, welcome to the Community! 

Perhaps you could try Email by Zapier and IMAP by Zapier for this? Our Trigger Zaps from new emails guide helps to explain how to set those up.

Alternatively, you could try one of the other supported email apps listed here: https://zapier.com/apps/categories/email

Hope that helps to get you pointed in the right direction. If you run into any issues or have further questions just let us know!

@SamB top!

Job done :)

I’m so pleased that helped, @Andrea Ferradans!

Sounds like you’re all set for now but please do reach out to the Community again if there’s anything else we can help with in future. In the meantime, happy Zapping!