@Fernanda Piovezan 

Translated to English.

Trello Card Duplication

My card when I check it does not track it is duplicated… how do I make sure it doesn't happen?

How can you see it: Bainda​, Bianda, Camila Piovezan, Camila Piovezan

Hi @Fernanda Piovezan 

We would need to see screenshots with how your Zap steps are configured.

Claro ! Vou te mandar aqui

@Fernanda Piovezan 

Perhaps try changing Step 2: Trello - Find/Create Card

Não aparece pra mim essa opção….

@Fernanda Piovezan 

Try just Find Card, then check the box within the Create Card if not found.

I don't want to create a new card, I want to put a list on the already created card

I don't want to create a new card, I want to put a list on the already created card

@Fernanda Piovezan 

Do you mean a Checklist?

on my sales page, as soon as the person enters their name, telephone number and email, I want this data to appear on my card. It's dropping on my card today but it's dropping double

It's not a card, it's a Trello board

I want the contact to fall in this first frame

I want the Create List option, but the contact will be duplicated. Can you understand me?

@Fernanda Piovezan 

Check your Zap Runs to help you troubleshoot why duplicates may be happening: https://zapier.com/app/history/

it is like this

@Fernanda Piovezan 

You can view the details of a Zap Run to see the DATA IN/OUT for each Zap step to help you troubleshoot if duplicates are being created by the Zap.

For me it is not being duplicated

How can I fix this duplication error?

@Fernanda Piovezan 

You’ll have to determine the source of how those cards are being duplicated.

Is it from manual testing of the Zap steps for the same trigger example record?

Is it due to a different Zap?

Is it due to a different platform integration with AC and Trello?

How can I know?

When I test it on Zapier, it goes right, when I go to the page and register, when I look at Trello it's a duplicate. In the test he is right

@Fernanda Piovezan 

You would have to troubleshoot and test to determine.

If you need help, consider hiring a Certified Zapier Expert: https://zapier.com/experts

Zap Runs is doubling

I found the error ''

Zap Runs''... Want to help me?

@Fernanda Piovezan 

If you suspect the Zap is firing twice, when it shouldn’t, then you can try opening a ticket with Zapier Support: https://zapier.com/app/get-help