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My team is facing difficulties with managing 1:1 chats in Telegram as they are not synched with Hubspot CRM. Any workaround you may recommend to integrate Telegram chats to Hubspot Helpdesk? Thanks.

Hi @Alex_S 

Telegram Zap app only has actions available: https://zapier.com/apps/telegram/integrations#triggers-and-actions

https://zapier.com/apps/telegram/integrations#help

 

Hi @Alex_S,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

Hi @Troy Tessalone , @JammerS

Thank you, guys, for your reply and solutions provided.

After going over the links, I’m still facing difficulties described as I’m looking to handle Telegram chats through the Hubspot Helpdesk hence I need the following:

  • forward the direct message from Telegram channel to Hubspot
  • once received, Hubspot should create a ticket correlated to the message
  • the support agent should be able to reply to the customer through Hubspot while the customer will receive a reply in his Telegram.

Let me know if you have a solution in mind.

 

Best,

Alex

Hi @Alex_S,

It looks like you’re looking to trigger on Telegram messages. Is that correct? If so, the Telegram integration does not support triggering on messages. We do have an existing feature request for this one. Please let me know if you’d like to get added to the feature request.

Thanks!

@ken.a yes, please, add me.

thank you!

Hi @Alex_S,

Thanks for confirming!

I have added you to the open feature request to support the “New Message” trigger in Telegram. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track interest in this feature being implemented
  • Allows us to notify you via email if this feature becomes available in the future

While I don't have an ETA on when this feature might be implemented, we will notify you via email if it is!

In the meantime, you can stay in the loop/follow along with updates on the main thread here: 

Hopefully, this helps.

 

For anyone that comes across this and wants to be added please reach out on the main topic for this issue here and we’ll get you added to the feature request.

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