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  • How do I change the same custom status in ClickUp when a ticket changes statuses in Zendesk?
Question

How do I change the same custom status in ClickUp when a ticket changes statuses in Zendesk?

  • 5 January 2023
  • 2 replies
  • 27 views
A

I am trying to automate ticket statuses between Zendesk and clickup.

I’ve already linked my accounts and everything is working great as far as creating tickets in zendesk when tickets are created in Zendesk. I have custom statuses in both zendesk and clickup. What I’d like to happen is when a ticket changes statuses in zendesk, to change to that same custom status in clickup.

 

Any help on this topic is greatly appreciated! 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Abdalah 

Good question.

Sounds like you need to use a Lookup Table:

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
SamB
Rank
Userlevel 7
Badge +11

Hey @Abdalah, how are you getting on with this? Were you able to set up a lookup table to help match up the custom statuses between Zendesk and Clickup?

I’m not sure how familiar you are with lookup tables. So I thought I’d to share some additional articles and guides that talk about how to use lookup tables which you may find helpful:


Hope that helps. If you run into any issues or questions along the way just let us know! 

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