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  • How do I change the custom status in Zendesk when a ticket changes status in Linear?
Best answer

How do I change the custom status in Zendesk when a ticket changes status in Linear?

  • 22 November 2022
  • 4 replies
  • 151 views
C
Userlevel 1

I am trying to automate ticket statuses between Linear and Zendesk.

I’ve already linked my accounts and everything is working great as far as creating tickets in Linear when tickets are created in Zendesk. I have custom statuses in both Linear and Zendesk. What I’d like to happen is when a ticket changes statuses in Linear, to change to that same custom status in Zendesk. 

 

Any help on this topic is greatly appreciated! 

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Best answer by caitlinedison 28 November 2022, 17:37

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @caitlinedison 

Good question.

Try these Zap steps:

  1. Trigger: Linear - Updated Issue
  2. Action: Formatter > Utilities > Lookup Table
    1. Use to translate the Statuses
  3. Action: Zendesk - Update Ticket
⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
chanelle
Userlevel 7
Badge +8

Hey @caitlinedison, looks like Troy laid out some solid steps above. Were you able to try them out successfully?

C
Userlevel 1

@chanelle @Troy Tessalone I was actually able to accomplish this within Zendesk alone by setting up a trigger that contained a specific text string. Thanks guys! 

Liz_Roberts
Userlevel 7
Badge +8

That’s awesome @caitlinedison ! Thanks for sharing- we’ll be here if you need us!

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