How do I access my support ticket in my Zapier account?

Hi @Sciential 

Zapier doesn’t provide a link to your ticket.

The autoreply email indicates:

Our current response time is around 24 hours, though we will get back to you faster when possible!

Hi @Sciential 

Were you able to find the ticket from your email? If not, you may want to check on spam, junk mail or deleted messages folders.

Please let us know if you have additional questions.

Hi,

I am facing the same problem, created two tickets, no way to track what is happening on my tickets.

I just received an automated confirmation mail from the bot but there is no way to track the progress.

Can anyone help?

Hi @Markus Dittli,

I took a look at your tickets with Zapier Support, and it seems like they were able to reply to your query today and yesterday. Have you tried searching for emails from zapier.com in your inbox or spam folders?

Hopefully, this helps!

Hello, I’m facing the same issue. It’s been 2-3 business days so far and I haven’t heard anything back. I’ve also searched all of my folders for a possible response with no luck. Any chance someone can provide me with an update?

Hi @Andrew.at.Access,

I completely understand the importance of receiving timely updates on your queries, and I’m sorry for the delay you've experienced so far.

I have checked your ticket, and it is currently active in our queue. However, our Support Team is currently managing a higher volume of inquiries than usual, which has unfortunately led to longer response times.

Please know that we are actively working to address each request as quickly and efficiently as possible.

I appreciate your patience and understanding.

Hi, I also I opened a support ticket, and I have received an email asking me to rate my experience with Zapier Support. However, I didn't receive any notification or response whatsoever regarding the status of my ticket.

Additionally, it seems that there's no way to access my ticket history from my account, so I’m completely blind here.

Hi @dvdhuidobro,

I reviewed your email to our Support Team and noticed you replied today. Unfortunately, you can only access your support ticket through your email inbox and not in your Zapier account.

Additionally, thanks for your valuable feedback! I submitted it to our internal database for our product teams to consider when making improvements to Zapier.

I appreciate your patience and understanding.

Hi, unfortunately we do not receive the email, only the mail from the bot checking if everything is ok now.

Would be great to know if we missed anything or that an answer on our follow up question is still to be sent by your team. THanks!

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I'm also having  trouble with not getting response to my question sent 3 working days ago. 

It's quite  stressful constantly checking the mail box, without knowing  my ticket is in a line properly to be answered eventually.

Hi, I created a ticket and haven't received any feedback on the issue I raised, can you check what's going on?

Thanks in advance

Hi ​@RoosM, ​@issues and ​@Surf Abu Dhabi 👋

I’m really sorry we missed your messages here, and apologize for any frustration caused by the delay in hearing back from the Support team.

​@RoosM and ​@issues - I can see in the system that you have since been in discussion with the Support team but they don’t appear to have had a response to their last email so I’m unsure whether the issues you were running into were resolved? If not, it would be best to respond to the Support team’s latest email to continue the conversation with them.

​@Surf Abu Dhabi - it looks like the Support team have responded and you might be running into a bug. Can you give their instructions and try and let them know how it goes?