Hi @plyske 

Good questions.

For #1, that will depend on if the internal notes are an available data point on the returned data from Zendesk.

For #2, you can use these Zap action steps:

Action: Airtable - Find Record

Action: Airtable - Update Record (Map the record ID from the previous step)

Hi Troy 

Thanks for your reply! 

So I’ve created a new Zap with the Trigger ‘New Action on ticket’ (In Zendesk). However that doesn't really give me a whole lot to work with? And most important I don’t see the Status of the ticket from these options? 

@plyske 

Try adding another Zap step: Zendesk - Find Ticket

Hi @plyske ! Did Troy’s suggestion of adding the additional Zendesk Action “Find Ticket” pull the data you were hoping for, including the ticket status? 

Let us know! 

Hi @Liz_Roberts 

Thanks for getting in touch! 

No, I still haven’t found the solution I’m looking for regarding updated status. 

I’ve made this Zap: 

But for some reason the Zap doesn’t fire when I update a ticket status? 

Hi @plyske!

The New Action on Ticket in Zendesk should trigger for status updates as well as notes being added:

Status

You could then create a filter for these, to only continue to the next step when it’s a change, the field name is status and then decide whether you want all status changes or just some.

Notes

For notes, you can filter on the ‘comment’ type and make sure that public is ‘false’.

Keep in mind that each Zap can only trigger on a single ticket in Zendesk, so you’re not able to watch for this across all of the tickets in Zendesk.