About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

How can I see support history for my account?

M

My organization recently hired a consultant to help us troubleshoot some automation between our CRM and Zapier. The consultant says they spent 6 hours working with ‘Ben’ at Zapier, but we don’t have a plan that allows for live chat, so I’m wondering if I can find out who they might have talked to and whether that actually happened? We have a billing dispute with the consultant and I’m trying to verify whether they connected with someone at Zapier and whether any progress was made. 

2 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @mreyes 

I don’t believe there is a place to view your Zapier Support requests within the Zapier platform.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
ken.a
Userlevel 7
Badge +6

Hi @mreyes,

Welcome to the Community! 🎉

Troy is correct. Currently, it's not possible to view your Zapier Support tickets directly within your Zapier account. To keep track of your tickets, please check your email inbox, as that's where all the updates and communications will be sent. It might be helpful to search for emails from contact@zapier.com in both your spam and inbox folders.

Hopefully, this helps.

Reply


Terms & Conditions