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How can I include tasks from within Freshservice ticket?

  • 28 June 2022
  • 2 replies
  • 30 views

I am using FreshServie & Monday.com. 

When a ticket is assigned to a group and has a particular status, send to Monday.com 

Has anyone got their zap to include tasks from within the ticket? 

 

 

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Best answer by christina.d 28 June 2022, 21:02

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Userlevel 7
Badge +9

Hey there, @megglestone! Thanks for reaching out. 🤗

Hmm, I don’t believe the associatedTasks object is supported with the current Freshservice integration. That said I might recommend opening a ticket with my friends in support!

Assuming this is possible, they should be able to help open a new feature request on your behalf. 

Thanks for swinging by and welcome to the Community! 

Userlevel 7
Badge +14

Hi @megglestone 

It’s likely the Freshservice API would have to be used to get the Ticket’s Tasks: https://api.freshservice.com/#view_all_ticket_tasks

App APIs can be used in Zaps with the Webhooks app as an action step: https://zapier.com/apps/webhook/help