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Answer

How can I get Logging Information from Zapier?

  • May 18, 2021
  • 6 replies
  • 240 views
M
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We have a Zapier connector that works fine on two servers, but fails miserably on another. The “Refresh Fields” does not populate.

We were told by the connector vendor that Zapier has logs that may be able to help us figure out what is failing on this problem server with this Zapier connector.

Would you please let me know who at Zapier I could contact to get that logging information?

High priority for us.

Thanks!

Best answer by GetUWired

Hi @Morkus 

If looking over task history has not been helpful, you can contact Zapier here https://zapier.com/app/get-help 

I have also flagged this post so someone from Zapier can get eyes on it faster. 
 

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    6 replies

    GetUWired
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    • GetUWiredZapier Solution Partner
    • Zapier Solution Partner
    • Answer
    • May 18, 2021

    Hi @Morkus 

    If looking over task history has not been helpful, you can contact Zapier here https://zapier.com/app/get-help 

    I have also flagged this post so someone from Zapier can get eyes on it faster. 
     

    M
    M
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    • MorkusBeginner
    • Author
    • May 18, 2021

    Thanks very much. I entered a help ticket.

    nicksimard
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    • nicksimardZapier Staff
    • Zapier Staff
    • May 19, 2021

    Hi @Morkus!

    Looks like you’ve got a great conversation going with our Support team and they’re helping you out with this! If you have any further questions you can reply to that thread :)

    M
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    • MorkusBeginner
    • Author
    • May 20, 2021

    Thanks, yes. It turned out to be a bug with the Zapier connector I reported. Apparently, since the developer used an “old” approach, the connector required at least one record in the table before it would return the field metdata for “Refresh Fields” to work. We added a “dummy record” since we don’t know if/when the developer will update this connector.

    Thanks again. I do appreciate the replies from Zapier’s support folks! :)

    nicksimard
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    • nicksimardZapier Staff
    • Zapier Staff
    • May 21, 2021

    Ah, good to know @Morkus! Thanks for sharing that info with the Community :)

    M
    M
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    • MorkusBeginner
    • Author
    • May 21, 2021

    I think Zapier rocks. I can’t justify Zapier’s prices for the kinds of things my business does, but it’s an amazing tool and platform. Very impressed.

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