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Help with Clio to Trello Zap

  • 26 February 2020
  • 3 replies

Userlevel 1

We've had a Clio to Trello Zap working for quite some time. When a new "matter" is created in Clio, it creates a new card in Trello. It stopped working a couple days ago, so I went in to turn it off, and then test it and turn it back on. I can get through the test (it sends a test card as designed) but when I go to turn it "on", I get this error:

Unable to create Webhook for matter {"error":{"type":"RecordInvalid","message":"Expired at is outside of allowed limit","errors":{"expired_at":["is outside of allowed limit"]}}}

Is this a Clio issue, or a Trello issue, or a Zapier issue? I can't find information on this one anywhere.

Thank you!


Best answer by steph.n 26 February 2020, 23:46

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3 replies

Userlevel 1

Did you get any help for this? I'm getting the same error.

Userlevel 2
Badge +2

@MayHarris @WendyWhitt I just flagged Zapier Support for you.

Userlevel 7
Badge +8

Hello @MayHarris and @WendyWhitt, thanks for joining us today on our Community!

​I have added both of your reports to be notified when the bug is fixed. It looks Clio is expecting to release this fix in the next couple of days or so. You'll be notified directly via email as soon as the fix is applied.

Thank you both for your patience!

@sphynxautomation Thanks so much for raising this to our attention!