Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Hi everyone, 

 

I’m pretty new to Zapier, so trying to get my head arounds things.

 

One of the use cases we have for Zapier is generating a Zendesk ticket when a PagerDuty alert is triggered. We are looking to move to PagerDuty Webhook V3 (per advice from the PagerDuty Documentation, as existing ones are being deprecated https://support.pagerduty.com/docs/webhooks?#migrating-from-v1v2-generic-extensions-to-v3-webhook-subscriptions )

 

We’ve found that Zapier no longer acknowledges the trigger event in a standard PagerDuty → Zendesk Zap, it just simply does not find any events. Was wondering if anyone around these forums has used the new web hook v3 features of PagerDuty and gotten it working with their Zaps? We can kick this problem down the road until March with V2 web hooks, but would rather just fix it for good now.

Hi @jfleming 

If you’re trying to use webhooks, you can use the Webhook app as the Zap trigger: https://zapier.com/apps/webhook/integrations

This will generate a webhook URL that you can place in PagerDuty.

Looks like you’ll have to leverage the PagerDuty API to create subscriptions to events: https://developer.pagerduty.com/docs/ZG9jOjExMDI5NTkw-v3-overview

Nice! Thanks for the pointer Troy, much appreciated, seems to work well enough. Should keep us going at least until PagerDuty updates the official integration to work with their new message formats.

Terms & Conditions