About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

How do I sync and update ticket notes between Halo and Zendesk using Zapier?

  • 21 October 2022
  • 2 replies
  • 61 views
C

Hey, 

I’m attempting to try and find a way to keep tickets updated between the two platforms? I.e. when an agent updates a public note, it gets synced and updated between the two platforms. 

However, I can’t seam to get around Zendesk/Zapier only watching a single ticket at a time, I can’t seam to work with a variable or see a way in which, the following is done. 

Every 10mins → Check for updates on tickets with category of “xxx”  → Update Halo

 

Is anyone aware of a better way this can be done? 

icon

Best answer by SamB 15 December 2023, 14:49

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

shalgrim
Userlevel 6
Badge +8

Hey @CTL.EF,

Happy to help here.

I found a similar topic with a solution/workaround from this community thread: 

Updating a ticket in Zendesk...

Please let me know if the solution/workaround from that community post works for your use-case. 

Also, please note that there’s an existing feature request for New Updated Ticket trigger in Zendesk so I have added your email to the list of interested users for this new feature, and alerted our team in charge of this integration, so that they can review this feature request further.

While I can't provide an ETA for when this new feature might be implemented, we will reach out to you via email once it is. 

SamB
Rank
Userlevel 7
Badge +11

Hi folks,

Just popping by here with a quick update to share that a Updated Ticket trigger has been added to the Zendesk app. And the New Action on Ticket trigger no longer requires a specific ticket to be selected. So it should now be possible to trigger on any updated Zendesk ticket 🎉

That said, if you run into any issues with those triggers do let us know. In the meantime, happy Zapping! ⚡

Terms & Conditions