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gmail tags to airtable issue

  • 21 April 2021
  • 4 replies
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  • Anonymous
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I created a Zap to transfer emails that I tag in gmail to a base in airtable. it works great, except if there are 3 emails in a conversation, the zap creates 3 separate lines on airtable when I add the tag. How can I set up the zap so that it only creates one line entry per conversation when I add the tag?

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Best answer by Troy Tessalone 22 April 2021, 16:34

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4 replies

Userlevel 7
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Hi @zapuser999 

Please provide screenshots of how your Zap steps are currently configured, thanks.

 

Likely would need to do something like this with the Zap steps…

  1. Trigger: Gmail - New Labeled Email
  2. Action: Airtable Find/Create Record
  3. Action: Airtable - Update Record

thanks for your reply. see attached screenshots

how would I best set up a find/create action to make this happen?

any advice greatly appreciated.

Userlevel 7
Badge +14

Hi @zapuser999 

For Step 2 try this search, which has an optional checkbox at the bottom to create a record if one is not found.

 

thanks -that works. i used the Thread ID for the search value.