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HI, how do I use a zap to trigger Gmail to create a new folder as part of new client on-boarding?

@Franticfairy Folders within Gmail are called Labels. You can easily create a new label through this action step: 

 

You can also automatically label new emails. To achieve that your trigger should be “New Email” or “New Email Matching Search” - have an optional filter - and as action “Add Label to Email in Gmail”.

 

Hope this helps! 

Thanks, can this be added in as a step in a specific Zap?

Yes! It works like any “Action”. You can add it and name the label however you want. In the example below I use the input from step 1 (the trigger) to give the label a name:
 

 

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