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I’ve set up a Zap between Gmail and ActiveCampaign. When a new email comes in, it will create a new Contact in ActiveCampaign. I have created a custom field in AC to show the email body. 

However, if the same sender sends a second email, that custom field will update with the second email body, and the first one will be lost. 

How can I get around this? I want to keep a record of all emails that are sent, so that the Contact profile in AC is updated each time, but nothing is replaced.

 

Thanks!

Hi @Kate4604 

Good question.

You’d be better served by using a Note in AC, using these Zap actions:

 

Thank you!

 

Hi there @Kate4604! 👋

I just wanted to double-check whether you were you able to solve this using Troy’s suggestion. Did adding a note to the contacts work well for you here? Keen to make sure you’re all set! 

Yes - thanks Sam!

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