About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Getting Emails from Freshdesk

  • 6 June 2023
  • 5 replies
  • 61 views
JKim

Hey everyone, I am trying to use zapier to retrieve emails from freshdesk but when I do choose a ticket the email information of recipient and sender is not available and I only get the IDs. Is there any way to set it so that the zap information of these tickets includes emails?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

chanelle
Userlevel 7
Badge +8

Hey there @JKim -

I would recommend utilizing the Find Contact action step in Hubspot (You may need a Create Contact action step too if needed) and creating a multi-step Zap. Let me know if you have any questions! 

JKim

I have attempted to do so but the requester and sender email are portrayed as no data. Is there something that I need to configure within either zapier or freshdesk?

christina.d
Userlevel 7
Badge +9

Hey there, @JKim! Thanks for this and appreciate you sharing!

I hope you don’t mind if I back up here a bit, I just want to make sure I have an idea of your workflow. Can you share a screenshot of your trigger and action setup with any personal details removed? I think that may help us troubleshoot a bit more with you.

Are you seeing the missing information while testing your zap setup or during a live zap run? If it’s during testing can you double check that the sample we’re testing with has all of the fields you’re looking for completely filled in? If it’s during a live zap run I might recommend reviewing your zap history to see if there’s any error messages there that can help us to get to the bottom of this. More how to troubleshoot from your zap history here.

I hope some of this helps but we’ll keep an eye out for any extra details! 🙂

JKim

This is the trigger with the ticket being tested.

2 Attachments
chanelle
Userlevel 7
Badge +8

@JKim Ideally, a screenshot similar to this helps us look at the bigger picture. I’d also like to take a look at your Zap history. Can you please hit publish on this Zap and let it run through once, then add another screenshot of your Zap History as well? 

Terms & Conditions