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  • Getting a “Not Acceptable” error when attempting to turn on productive.io Zap

Best answer

Getting a “Not Acceptable” error when attempting to turn on productive.io Zap


  • 15 February 2021
  • 3 replies
  • 59 views
S
Userlevel 1

Hi,
I’m trying to connect zapier with productive.io and slack. I manage to connect them and test went well. but I can’t turn zap on I got this message everytime.

 

 

icon

Best answer by SamB 13 July 2021, 10:58

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @SJW 

You can submit a ticket to Zapier Support here: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
AndrewJDavison_Luhhu
Userlevel 7
Badge +10

@SJW 
Just checking in to see if you still need help with this? 

We're Zapier Certified Experts - we help businesses do cool stuff with automation | www.luhhu.com
SamB
Rank
Userlevel 7
Badge +11

Just to circle back on this one, it looks like @SJW reached out to Support and they were able to help identify that the error was caused by the connected Productive.io account only having “read-only" access.

 

For anyone else that is also seeing this “Not Acceptable” error, you’ll want to check that the Productive.io account you’re connecting to has full Admin permissions. You can find a breakdown of each role and it’s permissions in Productive.io here: Permissions by Role

 

Hope this helps! :)

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