Generating AI replies for Google reviews automation

Hi ​@SammyS 

Most automations are unique to the user requirements, so there won’t be a complete template available, but there are resources to reference.

Zap apps can be searched here: https://zapier.com/apps

Each Zap app has a profile page with the available triggers/actions and help links.

Google Business Profile

• https://zapier.com/apps/google-business-profile/integrations#triggers-and-actions
• https://zapier.com/apps/google-business-profile/integrations#help

Tutorial for creating approvals table with Zapier Tables: https://zapier.com/blog/create-approvals-table-with-zapier-tables/

Hello Troy

Thanks for your response.

I’ve managed to get this far:

• I have a table for the reviews
• This table gets automatically filled in when there is a new review when i run the test (not dure if it actually works when there is a real new review)
• I get an AI reply generated and filled in as a draft in the table when i run te test

What i cannot get to work:

• the “send reply” button in the table does not work yet
• the zap for the publication of the reply in google review is stuck at the “Review Name” part where i have to put in an adress. I can’t get that right.

Can you give me some extra information about this please?

Greetings, Sammy

​@SammyS 

Post screenshots in the comments as we are not about to access the attachment.

​@SammyS 

Zap action: GBP - Create Reply

Field: Review Name

Value: This will come from the original Zap trigger “New Review”, which may be a number, so you’ll need to track that data point int the Zapier Table to use.

TIP: Click field labels that are underlined to see tooltips with more info.

Hey Troy

Ok so i found out how to retrieve the necessary “Review Name” data.

It only shows up when i add the “GBP create reply” in the same ZAP window as the first 3 steps.

But in this case it will work completely automatically without me giving the consent to post the reply by pushing the butten in the Table.
 

When i want to configure the “Post Reply” button, this only opens a new ZAP window, which i cannot connect to the other ZAP window…

So i think if i can connect those 2, or if i can put an action from this one ZAP to that other, it will werk perfect.

Thanks Troy!

That was the missing piece, that i needed the Review name as a field value in the table.

Works perfect now!!

Have a good day!

Wow! Thank you for confirming that Troy’s resolution got the Zap running. This will significantly help our Community members to have as a reference for the same issue.