Best answer

Freshdesk empty values

  • 23 April 2021
  • 2 replies


I have a Zap with Freshdesk updates as a trigger that works fine during the tests but send empty data when is on. I’m sure the fields have data when I created and tested the zap but it doesn’t work.

My test:

Test Result:


In Production:

Production result:


Can anybody help me to understand what is wrong?



Best answer by Troy Tessalone 24 April 2021, 00:17

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2 replies

Userlevel 7
Badge +14

Hi @Aurelio Ribeiro 

Check your Zap Runs history details for the DATA OUT from the trigger step.

If those mapped data points are missing or have blank values that will explain why the sent email has blank values.

If so, you’ll need to perhaps map different data points for those values.


If you need additional help troubleshooting, you can open a ticket with Zapier Support here:


My updated ticket zap isn't triggering

The Updated Ticket trigger will only trigger if you update the status, priority, or type of ticket.
Adding tags and such does not trigger the zap.
Updating closed tickets also does not trigger the zap.

Userlevel 3
Badge +5

Hi @Aurelio Ribeiro, following up on this thread, did the last suggestion help with your question?