Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Form empty (required) - Facebook lead form to Gravity form

  • July 14, 2021
  • 2 replies
  • 41 views
S

I’m getting this error when connecting Facebook lead gen forms to Gravity forms. All of the Gravity form fields are set to “Not required”.

 

  1. The app returned "12:".

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

AndrewJDavison
Forum|alt.badge.img+11
  • AndrewJDavisonZapier Solution Partner
  • Zapier Solution Partner
  • July 15, 2021

@superbolt Yep - that’s a strange error!

I'm going to flag this post for the Zapier Community Team. They should have more insight on this and can escalate to the support team if needed.

Sit tight, and someone will contact you soon.

Find out more and hire me: https://zapier.com/partnerdirectory/andrewjdavison (andrew@andrewjdavison.com)
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • July 15, 2021

Hey @superbolt, thanks for reaching out about this! 

Sorry to see you’re running into that unhelpful error here! It looks as though the data being used for the test seems to be a default sample from Facebook Lead Ads. So my first thought here is that this might be a validation issue of some kind where one of the fields in Gravity Forms received a value it wasn’t expecting. It might be worth pulling in a real sample from Facebook Lead Ads to retest the Gravity Forms step with. 

If that doesn’t do the trick, I’d recommend reaching out to Support Team to look into this further. You can reach them via the the Get Help form.

Hope that helps! :)

Terms & ConditionsAccessibility statement