Question

Failed to send data to Salesforce

  • 17 February 2021
  • 2 replies
  • 73 views

Userlevel 1

Hoping someone smarter than I can help.

I am trying to send data to Salesforce and getting the below error. Account_Bric_C being the API name of our accounts page.

 

The record could not be sent to Salesforce.

Account_Bric__c is too long, should only be a maximum of 18 characters.

 

What am I trying to do?

I am trying to push data from iAuditor to Salesforce. Once an audit is completed in iAuditor Zapier will push all relvant data to Salesforce creating a new record on our Audit page.

 

What wont work?

Linking the audit to the account in Salesforce. Because Account (in salesforce) is a Lookup field I need to use the GUID of each Salesforce account found in their URL. I’m finding typing the account name in manually or pulling the EXACT account name as it appears in Salesforce from a field in iAuditor will not work.

Is there a way for this to work?

 


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2 replies

Userlevel 7
Badge +14

Hi @Jonathan.S 

When using Salesforce linking fields, the expected value is a Salesforce Object ID.

Try using a Find Record step in the Zap to get the Salesforce Object ID to then map to the action step.

 

Userlevel 7
Badge +14

Hi @Jonathan.S 

Were you able to get this squared away based on the previous suggestions?

Please let us know, thanks.