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Facebook Lead Ads to Pipedrive not mapping Person or Organization

  • 20 September 2021
  • 4 replies
  • 473 views

I’m mapping data from FB Lead ads to Pipedrive and using both “Full Name” and “Email” for the “Person” or “Organization” field. 

 

When I test the Zap, I get the following error

“Neither an Organization nor a Person were provided. One of them must be provided in order to create a lead.”

 

However, this information is visible directly below the error message. 

 

I appreciate any help you can provide! 

 

 

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Best answer by Troy Tessalone 21 September 2021, 01:51

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4 replies

Userlevel 7
Badge +14

Hi @tj529 

You need to map the Pipedrive Org ID and/or the Pipedrive Person ID, not the names.

Thanks for getting back to me @Troy Tessalone. I appreciate your input. However, I’m not seeing those fields available from the “Custom” dropdown. 

 

These are my options under “Person”

 

 

Userlevel 7
Badge +14

Hi @tj529 

Try these steps…

  1. Trigger: FB Lead Ads - New Lead
  2. Action: Pipedrive - Find/Create Organization
  3. Action: Pipedrive - Find/Create Person
  4. Action: Pipedrive - Create Lead (map Org/Person ID from previous steps)

@Troy Tessalone Thanks so much for you help, this is far more than I could have expected!