Best answer

Facebook Lead Ads not being sent to Google Sheets

  • 26 February 2021
  • 2 replies
  • 473 views

Userlevel 1

Hi,

 

My Zap between FB leads form and Google Sheet doesn't work although the test zap worked !

 

Any idea ?

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Best answer by SamB 7 July 2021, 11:54

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2 replies

Userlevel 7
Badge +14

Hi @Benelka 

QUESTIONS

  1. Has there been a new FB Lead Ad since your Zap was turned ON?
  2. Can you provide screenshots of how your Zap steps are configured?

Troubleshooting Tips

  1. Check your Zap is ON
  2. Check your Zap app authentications here: https://zapier.com/app/connections
  3. Check your Zap Runs history here for errors: https://zapier.com/app/history/

Check these help articles for the apps

https://zapier.com/apps/facebook-lead-ads/help

https://zapier.com/apps/google-sheets/help

 

If you still need help you can open a ticket with Zapier Support here: https://zapier.com/app/get-help

Userlevel 7
Badge +11

Just wanted to follow up as @Benelka had reached out to our Support team who were able to identify the cause of the issue. Sharing the solution here in case it’s helpful to others. :)

After submitting a test lead in the Facebook Lead Ads Testing Tool a 103 - CRM access has been revoked from Lead Access Manager error was appearing in the Track Status results section. This error can usually be fixed by resetting the Facebook Leads Access permissions.

We have a guide on how to reset the Facebook Leads Access permissions here: Check your account permissions